2012 was the first year guests stayed at Les Iris. We worried a bit as we prepared the cottage last spring. What would go wrong? What had we forgotten?
We had forgotten a few things (more on that later), yet every single group that chose Les Iris for a holiday was a delight to work with. The cottage was treated well – like the home that it is. Guests were generous with their reviews, photos, and suggestions.
We ask everyone who stays at Les Iris to fill out a survey. Today we want to share the topline results from the survey this year. Of those who filled in the online survey:
- 100% rated their stay at Les Iris as “a great holiday” or “one of my best holidays ever“
- 100% said the booking process, the cottage, sightseeing and departure were “good” or “excellent”
- 90% rated the location “excellent”
- 90% said the pricing, directions and guest information were “good” or “excellent”
- 90% said they would recommend Les Iris to a friend, or stay again
We were delighted with these results. But we weren’t just after compliments (although please keep them coming!) We asked guests to tell us the bad stuff, so that we could make improvements. They did, and we’ve listened.
The cottage now has an iron and an ironing board. There is a new barbeque outside. We have added more, larger saucepans and more tablemats The TV has been put on a table with wheels so that it can be moved around for viewing.
A few guests asked for new garden furniture. We will look into this in the spring. Others asked for more TV stations and wifi. There is good French TV reception in the cottage. Wifi is expensive because the village is not cabled and it requires a special satellite dish. We are considering this. In the meantime, there is a mobile signal from across the river, and buying a travel bolt-on in advance from your mobile phone provider makes checking email and surfing the web while abroad more affordable.
Here are some of the lovely things guests said about the cottage.
“Les Iris”, a beautiful name for a beautiful cottage. Thank you very much for allowing us to stay in this lovely, idyllic part of France and Normandy. We particularly enjoyed coming back in the evening and sitting outside to watch the HUGE ships slowly chug past.
We enjoyed the peace and quiet of your home and tiny village. It was an added treat to be here as the trees all bloomed.
We enjoyed the short walks from the cottage around the surrounding area, watching the light change on the river through the day. Honfleur is a great day out – we went twice. Our favourite restaurant was the Risle-Seine in Bourneville. Fantastic traditional Normand cuisine at very reasonable prices considering the quality.
Your wonderful cottage very quickly grew on us and we are sad to leave. The garden is fabulous and such a treat for our younger girls to be able to run about in such space.
Thank you – and come again!
How wonderful to have such happy guests! I must say, as an American who frequently rents in France and who generally needs to do some business from there, the wifi thing can be a real problem if you don’t have it. This past year, in a house without wifi, we were forced to use an Orange sans-contract hotspot. It worked great, but was metered and quite expensive (and required frequent trips to an Orange store, long lines and language difficulties to re-up each time). Probably no problem for British guests to get an add-on from their cell phone company—but, alas, more difficult for us.
We think you are right and will probably be phoning NordNet or another satellite broadband provider before the year is out!
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